Support
TrustedPsych support
Whether you are a therapist using TrustedPsych or a client using the client portal, this page explains how to reach us, when we are available, and how quickly you can expect a reply.
Contact support
- Open a support case: email [email protected]. Every email opens a support case and you will receive a reply in the same thread.
- Phone and live chat: we do not currently offer phone or live chat support. Email is the fastest way to reach us.
Please do not include session notes, diagnoses, or other clinical details in a support email. Tell us what you were trying to do and what happened, and we will ask for anything else we need.
Support hours and response time
- Support hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding US holidays.
- First response: within 1 business day of your email.
- Account access or security issues: flagged as urgent and answered as soon as we see them during support hours.
Self-service help
- Zoom integration guide: add, use, and remove the Zoom integration.
- Frequently asked questions
- Pricing and plans
Zoom integration support
For questions about connecting, using, or disconnecting Zoom in TrustedPsych, email [email protected] with "Zoom" in the subject line. The same hours and response time apply. You can also remove TrustedPsych at any time from your Zoom account under Zoom App Marketplace, Manage, Installed Apps.